Shipping Policy — S M TRADERS
Thank you for shopping with S M TRADERS. We aim to deliver your products safely and on time. Please read the details of our shipping process below.
Order Processing Time
- All orders are processed within 1–2 business days after confirmation.
- Orders are not processed or shipped on public holidays or Sundays.
- In case of delays due to high volume or unforeseen circumstances, we will notify you via email or phone.
Shipping Time & Delivery
- Estimated delivery time: 4–10 business days (depending on location).
- Delivery timelines may vary for remote or rural areas.
- Once shipped, you will receive a tracking ID to monitor your order.
Shipping Charges
- Standard Shipping: Applicable as per order weight & location.
- Free Shipping may be available on selected products or offers (as mentioned during checkout).
Order Tracking
- After dispatch, tracking details will be shared through SMS / WhatsApp / Email.
- You can track your order through the courier partner’s website or using our Order Tracking page.
Incorrect Address / Failed Delivery
- If an order cannot be delivered due to incorrect address, phone not reachable, customer unavailable, the package may be returned to us.
- Re-shipping can be arranged, but additional shipping charges may apply.
Damaged or Lost Packages
- If your package arrives damaged or tampered, please take photos/video and contact us within 48 hours.
- We will assist with replacement or refund as per policy.
International Shipping
- Currently, we ship only within India.
Contact Us for Shipping Support
📩 Email: smtradersdelhi1@gmail.com
📞 Phone: 7827510938
📍 Address: S M TRADERS New Ashok Nagar, C-100 L, Near Axis Bank ATM, East Delhi, New Delhi, Delhi – 110096
